Returns & Refund Policies
RETURNS:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please email us about any product received that is not as it is described, or any reason you are not satisfied with your purchase. We will attempt to do what is necessary to correct the situation, whether sending a replacement (if possible) or providing a refund. Should you choose to return your order for a refund, please follow these instructions:
Retain the original packaging, and please re-wrap and cushion appropriately. Upon our receipt and inspection of the returned goods, you will receive a refund to your credit card or PayPal account, less the shipping costs and any transaction fees, as long as the product is still in resalable condition.
Please inspect your purchases upon receipt, as we can only refund your payment within 30 days of the purchase date. After that period, you will receive a store credit towards your next purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wendy@cloudhavenstudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wendy@cloudhavenstudio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.